Subscription, Cancellation & Refund Policy – CARS ID

Last Updated: August 2026

This policy applies to subscriptions purchased by auto parts store owners on the CARS ID platform.

1. Subscription Plans

CARS ID offers different subscription plans for store owners.

Plans may vary based on:

• The number of auto parts that may be listed.

• The subscription duration.

• The available features.

• The price.

The price, limits, and features of each plan will be displayed on the subscription page before payment is completed.

2. Free Trial Period

CARS ID may offer a free trial for a specified period.

During the trial period, the store owner may use the features available under the trial terms displayed at the time of registration.

No fees will be charged for the free trial unless the user expressly agrees to a paid subscription or automatic renewal in accordance with the process shown during registration.

After the trial period ends, the store owner must select or activate a paid plan in order to continue using paid features.

3. Trial Expiration Without a Subscription

If the trial period expires and the store owner does not activate a paid plan, CARS ID may automatically:

• Disable the ability to add new products.

• Hide existing products from search results.

• Restrict certain Vendor Dashboard functions.

• Hide the store from certain areas of the platform.

This does not necessarily mean that store data will be deleted immediately. Access to the relevant features may be restored once a valid subscription is activated, subject to the system available at that time.

4. Subscription Payment

Subscription fees must be paid using the payment methods available on the website.

Payments may be processed through an independent third-party payment service provider.

A subscription will be considered active once the payment has been successfully confirmed by the payment system and the platform.

5. Automatic Renewal

If the store owner selects a subscription that supports Automatic Renewal and agrees to it, CARS ID may attempt to automatically renew the subscription at the end of each billing cycle using the approved payment method.

Automatic renewal is subject to the payment gateway supporting this functionality.

6. Failed Renewal Payments

If a payment or renewal fails due to insufficient funds, card rejection, card expiration, or any other reason, CARS ID may:

• Notify the account owner.

• Provide an opportunity to update the payment method or retry the payment where this option is available.

• Suspend the subscription if the renewal is unsuccessful.

• Restrict or hide products and the store from search results until a valid subscription is restored.

7. Subscription Cancellation

The store owner may request to cancel their subscription or disable automatic renewal using the options available in their account or by contacting CARS ID.

Disabling automatic renewal prevents a charge from being made during the next billing cycle, but it does not necessarily cancel the current paid subscription period.

The store owner may continue using the paid features until the end of the period for which payment has already been made, unless the account is suspended under the Terms & Conditions.

8. Refund Policy

Because CARS ID subscriptions provide a digital service that begins once the account or plan is activated, payments for a subscription period that has already started are generally non-refundable after the service has been used, unless otherwise required by law or CARS ID approves a refund in a particular case.

Refund requests may be considered in situations such as:

• An incorrect charge.

• A duplicate payment for the same subscription.

• A verified technical issue that prevented the paid service from being activated.

• Any situation in which applicable law requires a refund.

Each refund request will be evaluated based on its individual circumstances.

9. Changing a Subscription Plan

The store owner may be able to upgrade or move to another subscription plan depending on the options available on the platform.

The calculation of any price difference and the effective date of the new plan may vary depending on the subscription system and payment gateway used. Relevant details will be displayed before the change is completed whenever possible.

10. Changes to Plan Prices

CARS ID reserves the right to change the prices of subscription plans or the features offered in the future.

The current price will be clearly displayed before any new purchase is completed.

The effect of any price change on existing or renewing subscriptions will depend on the relevant plan terms and payment system and will be handled in accordance with applicable laws and any required notice to the subscriber.

11. Product Listing Limits

Each subscription plan may specify a maximum number of auto parts that a store owner may publish.

When the applicable plan limit is reached, the store owner may need to remove products that are no longer required or upgrade to a plan with a higher limit, if available.

A plan that allows unlimited product listings may also be available, subject to the terms displayed at the time of subscription.

12. Subscription Suspension for Violations

Payment of subscription fees does not give the store owner the right to use the platform in violation of its rules.

CARS ID may suspend or terminate a store owner's account if they violate the CARS ID Terms & Conditions, including by publishing fraudulent information or content that violates applicable laws.

Any paid amounts in such cases will be handled in accordance with this policy and applicable laws.

13. Payment Service Provider

Payments may be processed by an external payment service provider. As a result, certain refunds or settlements may require additional processing time depending on the payment provider and the relevant bank.

CARS ID does not normally store full bank card details when payments are processed through an independent payment service provider.

14. Contact

If you have any questions regarding a subscription, payment, or refund request, please contact CARS ID through our email carsidparts@gmail.com and provide the information necessary to identify the relevant account or payment transaction.

CARS ID